Appliances | Procurement Hub
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Expiry date: 31-12-2023

Solution fee: 2%

Our new Appliances Framework includes the supply and installation of all domestic appliances. Whether you need one or 100, it will give you the freedom to order what you need, when you need it.

We've partnered with AO Business to bring you our Appliances Framework. AO Business is the largest online-only white goods retailer in the UK, delivering to over 3 million customers each year. They are one of the first 20 businesses to achieve over 100,000 5* Trust Pilot reviews and are recognised as the highest-rated electrical retailer in the recently published Which? customer service survey results. 

Market Insight 

The Appliances market in the UK was worth £7.13bn in the Financial Year 2018/19 and is expected to continue to grow annually by 1.8%. The market primarily covers appliances that are usually used in private households. The retail sector also refers to kitchen appliances as white goods. The market is divided into Major and Small Home Appliances, while consumer electronics are not included here (therefore see Consumer Electronics). The major appliances industry has seen sustained growth in revenue despite the stagnation of volume sales. This development is caused by a trend for consumers to purchase high-quality appliances that are both energy efficient and easy to control. Smart and connected appliances are becoming more and more popular.

Key Benefits of the Framework

Wide range of products 

Available at competitive prices with pricing up to 40% cheaper than the website prices. Products have 3 years warranty to give you greater peace of mind.

Social value fund 

1% of all product expenditure under the contract will be donated to a social value fund used to support two key charities per year— BBC Children in Need and the second charity nominated by members using this framework.

Stakeholder group

A stakeholder group will be established to help develop and influence the framework. AO Business has committed to continually develop and improve the framework over the contract with Procurement Hub and its members. For example, AO Business have already committed to decreasing pricing and delivery fees as
the contract grows.

Recycling plant

AO has invested over £10m in a state-of-the-art recycling plant. This is the only plant in the UK that customers can be safe in the knowledge that their products are recycled to the correct standard.

Delivery and installation

Provided in one visit from AO logistics. Next day is available, as AO teams are located in 98% of postcodes 7 days a week.

Excellent Service

AO has over 160,000 Excellent TrustPilot reviews and is recognised as the highest-rated electrical retailer, in 6th place out of the 100 top brands in the recently published Which? customer service results.

 Click below to download: 

Step by Step guide  

Terms and Conditions of the Framework

Downloadable price list can be found when you sign in as a member. 

Our partner 

Click on the logo to find out more

Find out more about how we're open and honest about our fees, click here. 

Download the Appliances framework summary report

Just complete the short form below and the report will be available to you.

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